A: We are a professional manufacturer. You are welcome to visit our manufacturing facilities.
Q: How long is the delivery time?
A: Generally, it is 5-7 days if the goods are in stock. If the goods are not in stock, it takes 15-20 days, depending on the quantity of the order.
Q: Do you provide samples? Is it free or extra?
A: Yes, we can offer standard samples. The sample itself can be provided, but the shipping cost is not included. For sample orders, you can place an order directly and we will contact you to confirm the requirements.
Q: How to customize a sample?
A: If you require a unique sample that we do not have in stock, you will need to provide all detailed specifications. Sending a physical sample for our evaluation is highly recommended. Customized samples may require a molding fee. The sampling process typically takes 3-5 days.
Q: How do I place and confirm an order?
A: You can initiate an order directly. We will actively reach out to you to confirm precise details regarding size, thickness, thermal conductivity, and packaging, after which the exact final price and shipping rates will be updated for payment.